Prairie Ridge High School, withing Community High School District 155, is looking for a computer support technician.  Salary and benefits are regionally competitive.  Please review job description below.

Job Title: Support Technician

Supervisor: Network Infrastructure Coordinator

Position type: 12 months

General Responsibilities:

This position serves as the primary source of technical support and services within a given school building.  The individual in this position installs, configures, troubleshoots, and maintains hardware and software for a variety of users that include students, teachers, and support staff.   The position also contributes to technical projects that enhance our infrastructure and increase teaching and learning capacity.

Qualifications:

• Post-secondary coursework in Information Technology or a related discipline.
• Experience supporting PC workstations, Chromebooks, and mobile devices (hardware & software) in an environment of 100+ users.
• Experience creating and deploying stable and secure complex computer images.
• Solid understanding of local area networking, including cabling, switches, and the TCP/IP protocol.
• Excellent communication skills with a service-oriented focus.
• Ability to multitask and prioritize.
• Ability to occasionally work evenings and weekends to support off-hours implementations or upgrades.
• Ability to lift and position equipment such as PC's and printers (up to 50 lbs).

Position Expectations:

• Provide 1^st level technical support for end-users.
• Move, add, and change computer, phone, and related hardware throughout the building.
• Build, test, and deploy workstation images for student labs.
• Provide support and guidance for students working within our technical support centers.
• Resolve technical issues and document status/resolutions within the help desk system.
• Communicate with end-users about problem resolution status.
• Travel between district buildings to cover the duties of other technicians and provide support services when required.
• Contribute to technical projects and assist in training efforts as necessary.
• Other duties as assigned.

FLSA: Exempt